tk999 live's Privacy Policy
This document explains in detail how your personal information is collected, where it is stored, and how it is kept secure. By reading this policy, you can satisfy yourself about how safe your information is.
Important Notice: This privacy policy was last updated in June 2025. By using the tk999 live platform, you are considered to have automatically accepted the terms of this policy.
Introduction and Applicability
tk999 live is an online gaming and betting platform operated for users in Bangladesh. This privacy policy document applies to any person who opens an account, makes a transaction, or uses services on our platform. Through this policy, we aim to make clear exactly what our responsibilities are regarding your personal information.
This document should be read together with our Terms and Conditions, as both documents together define the overall framework of the relationship between us and the user. This policy takes effect from the moment you access the platform.
tk999 live believes that transparency is the most important tool for maintaining user trust. We therefore disclose everything in detail — what information is collected, why it is collected, and how it is protected.
Types of Information Collected
We collect two types of information — personally identifiable information and technical information. Details are given below:
2.1 Personal Identity Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- Residential address (where required)
- National ID or passport number (for identity verification)
2.2 Financial and Transaction Information
- Mobile wallet numbers for bKash, Nagad, Rocket, or Upay
- History and amounts of deposit and withdrawal transactions
- Date and time of deposits and withdrawals
2.3 Gaming Activity Information
- List of games played and betting history
- Win and loss records
- Session duration and activity patterns
2.4 Technical and Device Information
- IP address and device type
- Operating system and browser version
- Time of site access and navigation path (page visit patterns)
How Information Is Collected
tk999 live collects information in the following ways:
- Registration Form: Information you provide directly when opening an account.
- Transaction Process: Payment information is collected automatically when you make a deposit or withdrawal.
- Cookies and Log Files: The server automatically records technical information while you browse the site.
- Support Communication: Your messages and information are saved when you seek assistance via live chat or email.
- Third-Party Verification Services: Secure verification tools are sometimes used to confirm identity.
We do not collect any information through third parties without your permission.
Purpose of Using Information
tk999 live uses your information only for specific and legitimate purposes. The main purposes are:
- Account Management: To keep your account active and ensure its security.
- Identity Verification: To confirm account ownership and prevent fraud.
- Transaction Processing: To complete deposits and withdrawals, which are generally processed within one hour.
- Service Improvement: To improve user experience and platform performance.
- Support Services: To provide assistance through 24/7 live chat and email.
- Promotional Communication: To inform you about bonuses and promotional offers, if you have given your consent.
- Responsible Gaming: To detect unusual behaviour and take necessary precautions.
We never sell your information to advertising networks or transfer it to unrelated third parties.
Data Storage and Security
tk999 live has adopted industry-standard technical measures to protect user data. The key aspects of our security framework are described below:
5.1 Encryption
All data transmission on our platform is secured through SSL (Secure Sockets Layer) encryption. Any information exchanged between your browser and our server remains fully encrypted, meaning no third party can read it.
5.2 Server Security
Our database is stored on secured servers and only authorised staff can access data when there is a legitimate reason to do so. Regular security audits are conducted on the servers.
5.3 Payment Security
During transactions through bKash, Nagad, Rocket, and Upay, payment information passes directly through the secure gateway of the respective payment service provider. We never store your full wallet PIN or password.
Sharing Information with Third Parties
We do not sell your personal information to any third party. However, in the limited circumstances below, it may be necessary to share certain information:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay — only the information required to complete a transaction.
- Technology Service Providers: Trusted technology partners engaged to operate the platform — they are bound by the terms of our privacy policy.
- Legal Requirements: To comply with a lawful order from authorities or a court directive.
- Fraud Prevention: With security agencies to protect accounts and prevent fraud.
Outside of these circumstances, no information about you is given to any third party without your explicit consent.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the tk999 live website. These are stored as small data files on your browser or device.
7.1 Essential Cookies
These cookies are required for the core functionality of the platform — such as maintaining your login status, ensuring transaction security, and managing sessions. They cannot be disabled.
7.2 Performance Analytics Cookies
These cookies collect anonymous statistics to help us understand which parts of the site are being used and how much. This allows us to improve the user experience.
7.3 Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the platform to stop working correctly.
Data Retention Period
We retain your information only for as long as is necessary to fulfil the purpose for which it was collected. The specific policy is as follows:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Transaction records are retained for a set period even after an account is closed — for legal requirements and dispute resolution.
- Logs and Technical Data: Automatically deleted within 90 days.
- Support Communications: Retained for a set period to help improve service quality.
Your Rights
As a tk999 live user, you have the following rights regarding your own information:
9.1 Right to Know
You may request to know what information we hold about you. Once your identity is verified, we will provide a summary of that information.
9.2 Right to Correction
If any information held in your account is incorrect, you may request that it be corrected. The support team will verify and make the necessary changes.
9.3 Right to Deletion
You may request to close your account and have certain information deleted. However, some information may be retained for a set period due to legal obligations.
9.4 Right to Opt Out of Promotional Communication
If you do not wish to receive messages about bonuses and promotions, you may opt out at any time. Contact the support team for this.
To learn more about these rights and understand the overall rules for using the platform, visit our About Us page.
Protection of Minors
tk999 live strictly follows a 21+ age policy. Opening an account or taking part in gaming activity on our platform is completely prohibited for anyone under the age of twenty-one.
Age is verified at registration, and age confirmation is also required during subsequent identity verification. If our system detects an account belonging to a minor, it is closed immediately.
Under no circumstances do we knowingly collect or store information about minors. If you believe a minor is using our platform, please notify the support team immediately. Detailed guidance on age verification and healthy gaming habits can be found on our Responsible Gaming page.
Policy Changes
tk999 live may update this privacy policy from time to time. Amendments may be made due to changes in service standards, technical developments, or legal requirements.
Before any important changes take effect, we will send a notification to your registered mobile number or email. The date of the updated policy will always be shown at the top of this page.
If you continue using the platform after changes take effect, you will be considered to have accepted the new policy. If you do not agree with a policy change, you may close your account at any time.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
- Live Chat: 24/7 direct support — in both Bengali and English
- Email: [email protected]
Our support team processes any data protection requests as quickly as possible. For general questions, answers to many common queries are available on our FAQ page.
We assure you — at tk999 live, the security of your personal information is our top priority. Thank you for trusting our platform.